Troubleshooting
Having issues? Find solutions to common problems below.Common Issues
emma is not responding
emma is not responding
Possible causes:
- Network connectivity issues
- Service temporarily unavailable
- Check your internet connection
- Verify the emma service status
- Try refreshing the page or restarting the application
Unexpected output
Unexpected output
Possible causes:
- Ambiguous instructions
- Missing context
- Provide more specific instructions
- Include relevant context and examples
- Break down complex requests into smaller steps
Authentication errors
Authentication errors
Possible causes:
- Expired credentials
- Invalid API key
- Verify your API key is correct
- Check if your credentials have expired
- Regenerate your API key if needed
Getting Help
If you can’t find a solution here:Documentation
Browse our comprehensive guides
Support
Contact our support team
Reporting Bugs
When reporting issues, please include:- A clear description of the problem
- Steps to reproduce the issue
- Expected vs actual behavior
- Any error messages you received
- Your environment details (browser, OS, etc.)